HR, projects, and helpdesk in one login for services firms

IT and services companies already run people, tickets, and client work in parallel. Homepage copy states that project-based teams get time tracking, client-project assignments, and helpdesk ticketing alongside core HR and payroll. This page is that stack — we do not pretend to be Jira or a PSA suite.

Project assignments in SBS HRM for IT and services companies

The services-firm mess

Consultants are on projects, also on leave, also waiting on a laptop ticket. If HR, projects, and IT each have a tool that does not share the employee identity, utilisation stories fall apart at month-end.

What exists in the product

Gallery includes clients, projects, ticket queues, and the HR modules. That is enough to tell a truthful industry story. We do not claim resource-management Gantt charts or billable-hour invoicing as an HRMS ranking topic — invoicing lives under sales screens and is covered on the products/ERP family page if you need that breadth.

Relevant surfaces

  • Core HR directory
  • Clients and project assignments
  • Helpdesk tickets tied to the same login
  • Leave and attendance
  • Payroll for the services payroll cycle

Questions

Is this a project-management product?

Projects and clients exist in the HRM suite. If you need a full ERP plus billing workflow, see the products page for custom ERP — do not expect this industry URL to rank for ‘ERP software’ as a primary.

Can developers raise IT tickets themselves?

Yes. Employee self-service includes ticket submit and my-tickets.

See this workflow in a private demo

Approved organisations receive tenant login details by email — the marketing site is not the HRM application.